Still seeing Ads???

Everything about using Adblock Plus on Mozilla Firefox, Thunderbird and SeaMonkey
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sbell
ABP Technical Support Specialist
Posts: 517
Joined: Wed Jul 05, 2017 8:08 pm

Still seeing Ads???

Post by sbell »

Using Adblock Plus and still seeing an ad? Not to worry, we are here to help! Here's some information you can send over to help us get things sorted.

1.Let us know where you are experiencing ads ie: example URLs
2.Which browser are you using with Adblock Plus?
3. Send a screenshot of the ad, so we know exactly where the ads are placed.
4. What filter lists are you using? (excluding Safari Users)

Reporting this information allows us to forward to filter list authors for correction. In some cases, it's not a filter issue at all. Sending this information, allows us to isolate things a bit further and work on a resolution.

Where do you find your filter lists?
1. Click on the ABP icon
2.Click the settings gear in the right corner of the menu
3.Click advanced
You'll see your filter lists here.


On Mobile?
1.Send us the URL where you experience the ad
2.A screenshot of the ad
3.A screenshot of your ad blocking settings is also helpful

If you were referred here by support email, simply reply to the email with these details. Though you are welcomed to respond to this thread.

Thanks
Shannon
ABP Support Team
kurybingas
Posts: 2
Joined: Thu Jun 20, 2019 6:23 pm

Re: Still seeing Ads???

Post by kurybingas »

How about idea for users to report straight from their software what adds do not hide (no option to block and hide)? Data could go to some administrator's place and they could work first on problems, that are reported most?
vladzah
Posts: 1
Joined: Tue Dec 24, 2019 11:41 pm

Re: Still seeing Ads???

Post by vladzah »

Where can I send an info about unblocked Ads?
sbell
ABP Technical Support Specialist
Posts: 517
Joined: Wed Jul 05, 2017 8:08 pm

Re: Still seeing Ads???

Post by sbell »

@vladzah @kurybingas Thanks for reaching out to us. many apologies fo the delay in response. You can report unblocked ads using issue reporter https://help.eyeo.com/en/adblockplus/re ... e?b5e9f793. Alternatively you can reach us via support@adblockplus.org.

Thanks
Shannon
ABP Support Team
delimpTechs
Posts: 1
Joined: Fri Jan 10, 2020 12:04 pm
Location: USA
Contact:

Re: Still seeing Ads???

Post by delimpTechs »

Anyone know, where can I send an info about unblocked Ads?
thekrunkymonkey
Posts: 2
Joined: Sun Jan 12, 2020 12:15 am

Re: Still seeing Ads???

Post by thekrunkymonkey »

Hello there!
I am not able to use the reporting function in the app to report ads on webpages. I select "report issue", hi-light the ad using the select tool and when I press SUBMIT, the following error is always returned -
Send report
An attempt to send the report failed with error code "413 Request Entity Too Large". Please ensure you are connected to the Internet and retry. If the problem persists please request assistance in the Adblock Plus forum.
413 Request Entity Too Large

Is there a fix for this?
Thank you.
sbell
ABP Technical Support Specialist
Posts: 517
Joined: Wed Jul 05, 2017 8:08 pm

Re: Still seeing Ads???

Post by sbell »

@thekrunkymonkey Thanks for reporting this error. Can you let us know which URL you were attempting to report ads on? Also which browser? We will run a few test on our end and get back to you with a resolution. As alternative you are can always report ads via support@adblockplus.org.

Thanks
Shannon
ABP Support Team
thekrunkymonkey
Posts: 2
Joined: Sun Jan 12, 2020 12:15 am

Re: Still seeing Ads???

Post by thekrunkymonkey »

@sbell - I'm sorry but I don't remember at all which page I was attempting to report on...... That's really useless I know so apologies for that. It has happened previously though so I will report on any URLs at which the issue recurs.
Re: Browser - I am using Chrome.
Thanks.
sbell
ABP Technical Support Specialist
Posts: 517
Joined: Wed Jul 05, 2017 8:08 pm

Re: Still seeing Ads???

Post by sbell »

@thekrunkymonkey No worries, well at least now you know where you can report this :-). I hope you have a GREAT week!

Thanks
Shannon
ABP Support Team
meteordealer
Posts: 1
Joined: Sun Jan 26, 2020 5:37 pm

Re: Still seeing Ads???

Post by meteordealer »

As of a day or 2 ago i started seeing ads, especially on Youtube. I also no longer see the ABP icon in the upper right corner of my Firefox toolbar. I have removed ABP numerous times and reinstalled it with no luck. I have also uninstalled Firefox and reinstalled it several times. I am still seeing ads and the ABP icon is still not visible.

When i click on my browsers Add on tab, it shows that ABP is installed and enabled. If anyone has any suggestions please let me know.

I am running Windows 10 with the latest Firefox version.
sbell
ABP Technical Support Specialist
Posts: 517
Joined: Wed Jul 05, 2017 8:08 pm

Re: Still seeing Ads???

Post by sbell »

@meteordealer Thanks for reaching out to us! hmmmm. As for the icon not showing up in Firefox try the instructions here https://help.eyeo.com/en/adblockplus/hi ... n?b5e9f793. Can you send us some example URLs where you are seeing ads? On youtube, a URL of a specific video is helpful. We look forward to your follow up!

Thanks
Shannon
ABP Support Team
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