Adblock Plus

Hello,
We have a high priority production issue, where the Flash charts do not load.
The charts were tested on different browsers and environments, and everything was fine until we found an issue when running with AdBlock Plus 1.0.1 in Firefox 3.0.6 on Windows XP.
The bottom two charts do not load.
They start to load the settings file which is XML, but then just stop.

Production URL: http://www.symantec.com/business/securi ... ding/spam/

What we are looking for from AdBlock Plus is to find out if there is a workaround on what steps for the users to take so that they can see the charts while still using AdBlock Plus.

We are testing with EasyList subscription and default fresh installation of AdBlock Plus.

This is very high priority as the site has already launched.

Thank you for the response.

Adding this filter does not solve the issue unfortunately. The behavior of the charts is still the same.

I see the message "top is undefined" in Error Console. That is likely bug 453825 then.

There is also a false positive in EasyPrivacy which blocks the scripts used for these graphs - that's a different issue (and the one Fanboy was referring to). I will create a topic in http://forums.lanik.us/viewforum.php?f=64 on that.

Edit: No, it is not a false positive after all. http://www.symantec.com/script/omniture ... om_code.js and http://www.symantec.com/script/omniture ... /s_code.js are tracking scripts and EasyPrivacy blocks them correctly. However, the page depends on the tracking scripts to load, it won't work correctly without them (which is a programming mistake IMO).

I get the left graph (and the top graph), but "No data is available" on the right.

If I don't whitelist it, nothing shows in the 3 boxes.

using, Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1b3pre) Gecko/20090304 Shiretoko/3.1b3pre

fanboy, that's the correct results - but you are using 3.1b3pre where the issue is already fixed. You need Firefox 3.0.6 to see the problem.

Omniture tracking code exists on the page, however, none of it is in the code that is called for creating these two charts.

The only Omniture call that is relevant to charts happens when you click on the big chart, and the bottom two charts update.

Since all three charts have initial rendering on page load, that means none of Omniture calls are related to charts.

Thank you for the idea to check that, and even though it does not work, I'd appreciate any help to continue investigating this issue.

Thank you.

inna_work wrote:Omniture tracking code exists on the page, however, none of it is in the code that is called for creating these two charts.

The only Omniture call that is relevant to charts happens when you click on the big chart, and the bottom two charts update.

Without the Omniture scripts I get this error message which prevents the graphs from loading:

Error: s is not defined
Source File: http://www.symantec.com/script/20081124 ... ils-min.js
Line: 1

But as I said above, the real problem is a Firefox bug and I can do fairly little to help with that.

We need Firefox 3.0.6 to see the problem.

The bottom two charts load or don't load randomly on refresh.
Like I mentioned earlier, these two lower charts are the ones having the problem loading. I have seen the right chart load or the left one.

fanboy wrote:Gecko/20090304 Shiretoko/3.1b3pre

Are the charts visible in FF 3.1b3pre?
Since they are not loading with the current issue in FF3.0.6, is it safe to assume that it would be fixed in the release of FF3.1?

Inna, bug 453825 was fixed for Firefox 3.1, so it will definitely work there. Problem is, that bug apparently happens in Firefox 3.0 as well now (probably only since Firefox 3.0.6).

That bug could have been introduced in FF3.0, so it would make sense that it does not work now, but would work in FF3.1

It might a while though to get the final FF3.1.
http://www.computerworld.com/action/art ... ws_ts_head

The issue it there in at least Firefox 3.0 Beta 4 - so it isn't a recent regression. Still, there is a chance that it will be fixed in a minor release of Firefox (e.g. 3.0..

I was able to verify that Firefox 3.1 Beta 2 loads the page correctly with AdBlock Plus 1.0.1 on Windows XP.

That's just another proof that it is indeed a known browser issue and will be fixed with the new release of Firefox.