Ver 2.1 does not update

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GT9
Posts: 1
Joined: Wed Dec 04, 2019 5:22 am

Ver 2.1 does not update

Post by GT9 »

Received Update 2.1 notification does not update even after several retries. Any others find this or suggestions to fix.
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Ver 2.1 does not update

Post by sbell »

@GT9 are you getting a specific error? We look forward to your follow up!

Thanks
Shannon
ABP Support Team
sschickler
Posts: 2
Joined: Thu Dec 05, 2019 6:06 am

Re: Ver 2.1 does not update

Post by sschickler »

My Safari does not update with 2.1. It seems as though is updating as the update circle spins but then reverts back to update as though nothing has happened. I continue to get a message in the Ap Store that I need to update. Thanks!
fischersd
Posts: 2
Joined: Thu Dec 05, 2019 4:42 pm

Re: Ver 2.1 does not update

Post by fischersd »

+1 You have a problem with the update package that you've posted to Apple's servers.

As stated above, it appears to update, then stays in the available updates window.

macOS Catalina Version 10.15 (19A573a)
Safari Version 13.0.1 (15608.2.11.1.8 )

Verified that ABP is still reporting version 2.0.6.
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Ver 2.1 does not update

Post by sbell »

@fischersd @sschickler If you removed Adblock Plus and reinstalled, does the correct version install? Remove Adblock Plus using the the instructions in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via the App Store or by starting at this link https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team
fischersd
Posts: 2
Joined: Thu Dec 05, 2019 4:42 pm

Re: Ver 2.1 does not update

Post by fischersd »

sbell wrote:@fischersd @sschickler If you removed Adblock Plus and reinstalled, does the correct version install? Remove Adblock Plus using the the instructions in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via the App Store or by starting at this link https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team
Nope. (now, I didn't close Safari after uninstalling ABP) - followed the instructions for uninstalling the extension. Downloaded it again from the App Store, went to Safari and see it's still reporting as 2.0.6.

Edit: Yep, once you restart Safari it's reporting version 2.1 so this is a viable workaround. (though, you really should be fixing your update package) :)
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Ver 2.1 does not update

Post by sbell »

Thanks for the update on this! Glad things are working. The issue has been reported to our dev team, I'm sure there will be a resolution soon.

Thanks
Shannon
ABP Support Team
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